Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. At Das Posh, we want to ensure your satisfaction with every purchase of our disposable hookah products. Our Refund and Return Policy is designed to provide clarity and transparency regarding your rights and our obligations. Please read the following policy carefully:

Refund Policy

 

Eligibility Criteria

To be eligible for a refund, your disposable hookah must meet the following criteria:

1. Unopened and Unused: The product must be in its original packaging, unopened, and unused.
2. Damaged or Defective Products: If you receive a damaged or defective disposable hookah, we will gladly offer a refund or replacement.

 

Refund Process

1. Contact Us: Reach out to our customer support team within 30 days of receiving your order.

2. Provide Details: Please provide your order number and clear photos of the damaged or defective product.

3. Review and Approval: Our team will review your request and notify you of the approval or rejection of your refund.

4. Return Instructions: If approved, we will provide instructions on returning the product. Please ensure the item is securely packaged.

5. Refund Processing: Once we receive and inspect the returned product, we will process the refund within 5 business days.

Non-Refundable Items

1. Used Products: Disposable hookahs that have been opened or used are not eligible for refunds.

2. Sale Items: Sale items are final and cannot be refunded.

 

Return Policy

Eligibility Criteria

If you wish to return an unopened and unused disposable hookah for reasons other than damage or defects, please adhere to the following:

1. Within 30 Days: The return request must be made within 30 days of receiving your order.

2. Original Condition: The product must be in its original packaging, unopened, and unused.

Return Process

1. Contact Us: Initiate the return process by contacting our customer support team within the stipulated timeframe.

2. Return Authorization: Our team will provide you with a return authorization and instructions on where to send the product.

3. Inspection and Approval: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your return.

4. Refund or Exchange: If approved, you may choose between a refund or an exchange for another product.

Non-Returnable Items

1. Used Products: Opened or used disposable hookahs cannot be returned.

2. Sale Items: Sale items are final and cannot be returned.

Contact Us

If you have any questions or concerns regarding our Refund and Return Policy, please reach out to our customer support team at info@dasposh.de. Please note that this policy is subject to change, and we recommend reviewing it periodically for any updates. Thank you for choosing Das Posh.